RMA

RMA

RMA2

Is the item that you’ve ordered not working correctly or broken? Or did you receive other items than you have ordered? Then please apply for RMA and we will review whether it is possible to return the goods to us. 

RMA requirements:

  • All parts have to be returned in the original packing
  • The parts have to be in a perfect (unless broken) condition and are unused.
  • In case of a functional problem: Return period is 4 weeks after we have shipped your order.
  • In case of a broken part: Return period is 2 days after we have shipped your order.

Depending on the problem, you have 2 days or 4 weeks to send us an RMA request after we shipped your order. Please note that within this timeframe your RMA request has to be approved and the goods have to be received by our warehouse. After we've received the goods, we'll contact you asap and let you know whether it is possible to get a refund or to receive a replacement part.

If you’d like to apply items for RMA then please follow the procedure below:

1) Send an email to info@samsung-parts.net with the following information:

Reason of return

  • Incorrect or broken item(s)
    If you’ve received an incorrect or broken item then please send us a picture of the part(s) that you have received. Please contact us preferably within 48 hours.
  • Defective product
    In case of a defective product please provide the additional information:

    • What is the part number? (You can find the part number on the invoice)
    • What is the order number? (The order number starts with the following initials WS-PO...)
    • Why does the item seem to be defect? Can you give a description of the symptom(s)

We will review the RMA request and send you a response soon. If your request has been approved then you’ll receive an RMA number from us by e-mail and the goods can be sent back to us.

2) Please print the RMA number with black letters on white paper, preferably with a large font size so that it is clearly visible. And stick it on top of the box or packing. Please make sure that it is attached to the packing well enough to be carried, transported so the RMA number remains visible and won't be removed from the package. Please send it to the following address:

Attn.: RMA Department
E-Commerce support
Florijn 8
5751 PC Deurne
The Netherlands

The costs for returning goods are at your own expense. Only if you’ve received an item which is incorrect and does not match the item of your order, then we’ll arrange a pick up by DHL.

We recommend you to send us the return items with a transport carrier such as DHL, Fed Ex or UPC, due to their reliability and fast delivery timeframe.  These carriers have a tracking system, which means if the shipments gets lost it should be easier for you to trace it. Please note that we will only give you a refund or a replacement part, when the exact item(s) of the approved RMA request, have been received by our warehouse.

3) After we’ve received the returned goods, we’ll review your claim. In approximately one week you’ll receive a response whether the claim request will be approved or not.

  • In case you’d like to receive a refund then you’ll receive a credit note from us by e-mail of the returned item(s).  The amount of the refund will be transferred to you as soon as possible.
  • In case you’d like to receive a replacement item, you’ll receive an email of the delivery confirmation when we've shipped the replacement part(s). If there is sufficient stock then the replacement part will be shipped within a week.

Please do not hesitate to contact us if you have any questions about RMA requests. Click here to go to our contact details.

Missing packages and lost goods
In case of missing packages or goods that got lost, please contact the shipping carrier you’ve chosen to send the parts with.