Shipping and Return Policy

Shipping and Return Policy

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Shipping

To ship to a country in the EU the shipping costs are € 9.95 (excl. VAT) per order (If your order value exceeds €1000  then the shipping is free). All orders will be shipped by DHL Express. You'll receive a tracking number via e-mail as soon as your order has been shipped. With the tracking number you can check the shipping status of your order. Click here to trace your order on the DHL website.

Switzerland, Norway, Canary Islands and other non-EU countries

Shipping costs are  €35.00 DAP (Delivered At Place) - Buyer is responsible for paying import duties and clearance taxes once the shipment has arrived at the specified destination.

Please note that we do not ship to countries outside Europe.


Return policy end user 

You are entitled to return the product to Samsung-Parts.net or cancel the entitlement to services and obtain a refund of the price of the returned product or service entitlement without stating of reasons provided that you contact Samsung-Parts.net within 14 calendar days as of the date of delivery of the product. 

Please contact us to make arrangements for returning the goods. Click here to go to our contact page. Basically the shipping costs of returning goods are at your own expense unless you have received an incorrect product. For more information about our RMA procedure please click here.

For more information about our return policy please refer to our General Conditions.

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